Can't get into your game account? No worries, we got your back! Just follow these steps:
- Try reconnecting: If you previously linked your account through Facebook, Google Play, Appstore, or a similar service, you can attempt to re-establish the connection to restore your lost progress. Head into your profile and tap "Sign In." Then select the correct service and follow the on-screen instructions.
- Access the game on your previous device. By connecting your account to an external service as mentioned earlier, you can transfer your progress to a new device. Log in to the game using your old device, connect to a third-party service as instructed above, and use that connection when starting the game on your new device!
- Contact Player Support: If none of the above worked, reach out to Player Support for assistance. When you do, provide us with the following information:
- Your player name and Player ID if you remember them.
- An approximate time when you created your account.
- The date of your last login.
- The devices you used to play the game.
- If you made any purchases on the lost account, share a screenshot of the oldest purchase receipt.
- Any other details that can help us find your account and confirm you're the rightful owner.
We'll take this data and dive into the situation, getting your account back in no time!
Important
- If you factory reset your device, your game will automatically restore if it's connected to an account (Facebook, Apple ID, Google).
- Double-check that your internet connection is stable, and your devices meet the system requirements.
Saving your progress
To avoid losing your hard-earned progress, we highly recommend connecting your account through Facebook, Google Play, or Appstore. This way, your game data stays safe and sound. For more details on connections, check out this article.
Happy gaming and good luck! 🎮🔍🛠️