Need help with an issue? Got a burning question that needs answering? Worry not, player support is here to help you! 

Before sending us a ticket, we highly encourage you to explore our support portal for an article that might help you with your question. There is a big chance that you'll find what you're looking for, without having to wait for an answer from support! And, the best thing: all of our FAQs (except for this one!) come in 11 different languages! 

If our articles fail to answer your concerns, support has your back! Simply navigate to the end of the article, locate the "Chat With Us" - button and jump into a conversation! Support bots will first gather information from you, after which an agent will handle your request if needed. You can scroll down to the end of this article to find the chat button 👇After you've opened a ticket, an additional icon will appear to the top right corner of your support portal for easier access.

If you're unable to access the game, you can also submit a ticket through the webform. However, we recommend that you use the chat here for an optimal experience, as making a request through the webform can lead into a more complicated process that requires more time and effort from both you and our support. For players on the Microsoft store version of the game, submitting a ticket through the webform is currently the only way to contact support. 

Talk to you soon! 🤗