If you have previously connected your game to one of the following means: Facebook OR Game Center/Apple ID (iOS devices only) OR Google Play Games (Android devices only), please make sure to reconnect to the same game account in order to recover your progress.

However, if your game progress is still missing afterward, please contact our Player Support Team. Please include information regarding your old game account, such as your Player Name, Guild Name, Infamy, and, if possible, the Account ID of your old progress.

You can contact us by clicking the red “Contact Us” button at the bottom of this page or here.