Code of Conduct and Fair Play Policy

We believe that all Battle Bay players should have the best game experience possible, whether that is during matches or when interacting wit...

How can I report unacceptable behavior?

You can submit a report directly in the game; it is easy to use and lets us act as quickly as possible. Select a player name you want to rep...

Guild Responsibility

Guild responsibility and foul play consequencesYou are a part of a tighter group in the Bay when you join a guild. Each Guild Leader is resp...

I am being made to change my player name. Why?

Most likely, it was violating our terms of service. We do not allow offensive, suggestive, or real identifying names in the game. If it happ...

One player - one account

Sharing, exchanging, selling, or buying accounts is not allowed. We cannot support accounts involved in such activities, and restoring data ...

Downloads from official sources only

Third-party software used to run the game on Personal Computers (PC) is not supported. We are unable to offer assistance with any technical ...

No Cheating

Fair play is of the utmost importance to us, which means no cheating or exploiting to gain an unfair advantage over other players is allowed...

How do we deal with reports?

There are many different ways we deal with reports in the game; however, in severe cases such as cheating and harassment, we manually review...

Why have I been muted, suspended, or banned?

Players whose actions violate our Terms of Service may be banned.If you believe you were unfairly banned, please contact our Player Support,...

Can I block a player?

There is a way to block another player from contacting you in the game. You can do it by tapping their name in the game and selecting block....