1. Check Your Network Connection: Ensure your network connection is stable. A strong connection is vital for successful purchases. If your current network is causing issues, try switching to a different one.
  2. Check Your Payment Information: Double-check that you've entered your payment details correctly. A small mistake can cause hiccups. Verify that your payment method hasn't expired and is still valid. 
  3. If not money has been taken from your account, and your payment information is correct. Try making the purchase again. If you've tried all these steps and are still encountering issues, don't worry. Reach out to our Player Support team with a detailed description of the problem. We're here to help and will do our best to assist you in resolving the issue.