When changing devices or reinstalling the game, your progress may be missing. If your old game account is connected to Facebook (Android, iOS, Amazon, Microsoft Store or Facebook page) or Apple ID (iOS devices only), make sure to connect to the same account in the game, which should help restore your progress.

However, if your game account is still missing, please contact our Player Support Team, and we will do our best to help!

You can also contact us by clicking here.