What is a game server?

A game server is like the "brain" of an online multiplayer game. Game servers are essential for running multiplayer games, as they handle communication between players, manage game sessions, store game data, and ensure that the game world remains consistent and responsive.

Why are we changing servers?

The new game server will improve our team operations and make it easier to update and fix the game.

• Better Issue Response: We can now identify and address game issues more quickly. 
• Easier Feature Additions: Adding new and exciting features is now simpler than ever.

These improvements reflect our commitment to growing the game and supporting it for years to come.

How will this affect our players? 

Developing the new server has been a top priority of our team, and a massive undertaking. We are doing our best to ensure that this change causes as little disruption to our players as possible. As we transition from the old game server to the new game server, it is necessary to migrate players' data to the new server. This is being done gradually in groups, and if a player is part of a group designated to be migrated, the migration occurs when the player next launches the game.

• Please note that no action is required from our players.
• If all goes well, players should not notice any differences to their game or account after being migrated.
• If you experience any new issues during your gameplay, please contact player support so that we can investigate & assist you.

Known migration issues (Updated 11/12/2024):

• Player cannot play Star Cup Brawl event. Fixed 
• Game progress is lost upon performing certain progress transfer scenario between Web & Mobile environments. Fixed 
• Jackpot Wheel doesn't display the Free Spin option regardless of the notification about it. Fixed 
• Slow Game Performance and/or delayed activation of power-ups. Fixed 
• Freshly migrated players may not receive the rewards from the Tournament they participated in prior to being migrated. Contact player support via the in-game cogwheel button -> support -> scroll down and tap "chat with us", to get help with receiving your missing Tournament rewards. 
• Some players may not have the possibility to use Free & AD Spin right away on Jackpot Wheel. Player can attempt to restart the game, or to try and play a level in order to work around this issue.