Need help with an issue? Do you have a burning question that needs answering? Worry not. Player support is here to help you!

Before sending us a ticket, we highly encourage you to review our game-specific support pages to find an article that might help you with your question. There is a big chance that you'll find what you're looking for without waiting for an answer from support!

If one of the articles fails to answer your concerns, support has your back! Scroll to the end of any article for your game, tap the "Chat With Us" - button, and jump into a conversation! Support bots will gather your information, and an agent will handle your request if necessary. Be sure to fully complete the bot steps in order for your request to be processed. After opening a ticket, an additional chat icon will appear in the top right corner of your support portal for easier access.

 Video for how to contact support:


If you cannot access the game, please submit a ticket using the web form. However, we recommend contacting us in the game for the best experience. Making a request via the web form can be more complicated and requires more time and effort from both you and our support.