When you make a purchase in the game, it usually gets delivered right away. However, sometimes, the delivery may take a little longer. There could be a delay in the payment processing on the platform due to some extra traffic, or a connection issue. Please close the game and launch it again, as it should help the purchase come through.

In situations where a purchase is delayed, we strongly recommend that you don't try to make another purchase of the product you want. Otherwise, you may receive an unwanted charge.

If you still have not received the contents of your purchase after restarting the game, please contact player support for assistance. For more on how to contact support, please follow the instructions given here.