Update (June 12th, 2025)

We're pleased to confirm that the issue impacting purchases on Facebook appears to be resolved! The problem originated on Facebook's end, and it looks like they've fixed it. This means you can go ahead and make purchases on Facebook again.

For those affected by the previous purchase failures, please know that all missing purchases were compensated last night around 7:00 PM UTC, June 11th. 

Your in-game coin and item balances have been automatically updated, though you won't receive a specific in-game notification for this.

Should you have any questions or concerns about your compensation, our player support team is here to help. 

We appreciate your understanding and thank you for your patience while this was being resolved.

(June 11th, 2025)

We're writing to let you know about a problem affecting purchases on Facebook. Since yesterday, June 10th, 2025, we've identified an issue originating from Facebook's platform that's causing purchases to fail.

While our game team is actively investigating and monitoring the situation, this problem is unfortunately beyond our control to fix as it lies with Facebook.

To avoid any issues, we strongly recommend that you do not attempt to make purchases on the Facebook platform for now.

We understand this is frustrating, and we want to assure you that any purchases you've made that didn't go through will be fully compensated. We'll provide more specific details on how and when this will happen, with other additional information June 12th, 2025.

Please be on the lookout for more information Thursday, June 12th, 2025.