I didn't get my purchase:

When a purchase is made in the game, it is usually delivered right away; however, sometimes it may take a little longer to be delivered. There could be a slight delay in the payment processing due to extra traffic on the platform. Please close the game and launch it again, as it should help the purchase come through.

In situations where a purchase is delayed, we recommend that you don't try to make another purchase of the product you want. Otherwise, you may receive an unwanted charge.

IMPORTANT: If 24 hours have passed and the purchase has not gone through, please let us know and provide the receipt(s) of the missing purchase(s).

To find your receipt(s) in the Google Play Store:

1. Go to payments.google.com/ and sign in with your Google account.
2. On the left, click Subscriptions and services.
3. Click View purchases.
4. Select an order to see your receipt.
5. Find an ID looking like this: GPA.1234-1234-1243-12435
6. Copy it or take a screenshot of it and send it in your message to us.

IMPORTANT: Please DO NOT send any information related to your bank, credit card, or money transfer (such as your Paypal) account. All we need is the purchase ID from Google Play.

My purchase was canceled:

Some purchases may get canceled due to an issue with the payment method or billing address. Please don’t worry; you won’t be charged for such a purchase. You can check your payment details by logging into your Google Pay account and selecting ‘Payment Methods’.

I cannot make a purchase:

If you happen to have unexpected issues with making purchases in our game, please follow the steps below.

1. Check your connectivity

Please check that your Wi-Fi or mobile data connection is active and working. If you notice any issues with your connection, please make the purchase a little later.


2. If you haven't received an in-app item you bought, try closing and restarting the app or game you’re using.

  • On your device, open the main Settings app Settings 

  • Tap Apps or Manage applications (depending on your device, this may differ).

  • Tap the app you used to make your in-app purchase.

  • Tap Force stop.

  • Re-open the app you used to make your in-app purchase. 

  •  Check if your item has been delivered. 


3. You receive your in-app purchase when your transaction is complete. You can check if the payment went through in the Play Store app or the Google Play web page.

  • Check payment with the Play Store app 

  • Open the Google Play Store app.

  • At the top right, tap your Profile picture.

  • Tap Payments & subscriptions and then Budget & history.

  • Check payment with a web browser

  • On your computer, go to your Google Play account.

  •  At the top, click Order History. 

  •  Find your in-app purchase. 

4. In-app purchases work best when you run the latest version of the Play Store. To update the app:

  • Open the Google Play Store app on your Android device

  • On the right side of the search bar, tap the avatar.

  • Select Manage Apps and Devices

  • Press Settings

  • Press about

  • Press update Play store


5. I still cannot make a purchase despite those workarounds! 
If you continue to experience this situation, please feel free to contact our Player Support for assistance.