I did not get my purchase!

When you make a purchase in the game, it usually gets delivered right away. Sometimes, however, the delivery may take a little longer, as there could be a delay on the platform due to some extra traffic. Please close the game and launch it again, as it should help the purchase come through.

In situations where a purchase is delayed, we recommend that you don't try to make another purchase of the product you want. Otherwise, you may receive an unwanted charge.

If you haven't received what you bought after 24 hours, please contact Apple Support. Apple processes all payments made in the game.

You can contact Apple Support here.

Apple confirmed I made a purchase, but I still do not see it; what do I do?

If your purchase has been confirmed by Apple as processed, but you still cannot see it delivered, please contact our Player Support Team.  Please provide them with as many details of this purchase as possible, including an App Store receipt for this transaction. You can find the receipt by following the steps below:

1. Please access Settings on the device
2. Please select your username and then iTunes & App Store (please note that due to security reasons, you may be asked to log in)
3. Please swipe for the purchase you believe has not been delivered and tap it.

Why was I overcharged? 

Several purchases on iOS devices can be bundled into one transaction on the receipt you receive from the App Store. Receipts can also take several days to be sent; therefore, it may look like purchases listed on that receipt were made on a single day.

If you believe you’ve been charged extra, please contact your app store’s customer support here. They'll give you more details on your purchases and the tax policy for online shopping in your region.