My purchase did not come through!

It is possible that your purchase did not come through because it was canceled. Canceled purchases usually happen if there is an issue with your payment information. You can log in to your Google Pay account and tap on "Payment methods" to check if your information is correct.

Sometimes, a purchase may be delayed in its delivery. If a purchase you made has not appeared after 24 hours, please get in touch with us with a description of your order and a screenshot of your order receipt.

To find your receipt in the Google Play Store:

1. Go to payments.google.com/ and sign in with your Google account.

2. On the left, click Subscriptions and Services.

3. Click View Purchases.

4. Select an order to see your receipt.

5. Find an ID looking like this: GPA.1234-1234-1243-12435