If your progress disappeared and your game was already connected to Facebook or Apple ID before the latest update, please start by checking if you are currently connected to the game. If you are not, please make sure to sign in to the same Facebook or Apple ID account in the game, as this should help you recover progress.

However, if your account is still missing, please feel free to contact our Player Support Team in the game by following the steps below:

- In the game, please tap the arrow icon located in the bottom left corner of the game screen
- Tap the cogwheel icon and then tap on the Support button
- Tap the chat icon located on the upper right side of the screen

While submitting your request in the game you will be asked a few more questions that will be of assistance with further investigation on our end. As soon as you respond to these questions, sit back and relax while our Support Team works magic!

You can also contact our Player Support Team by submitting an inquiry with your e-mail address by clicking here or selecting the ‘Contact us’ button at the bottom of this page.