I didn't get my purchase:

When you make a purchase in the game, it is usually delivered right away. Sometimes, however, the delivery may require a little more time, as there could be a delay in payment processing on the platform due to some extra traffic. Please close the game and relaunch it; this action should help this purchase.

If a purchase is delayed, we recommend that you don't try making another purchase of the product you want. Otherwise, you may receive an unwanted charge. If you are unable to see the purchase being delivered afterward, this means it is currently being processed, and delivery may take up to 24 hours.

Once the time is up and nothing changes, please try using the Restore Purchases option in the game. To do this, tap the arrow icon located in the bottom left corner of the game screen and then tap the cogwheel button that opens the game settings menu.

If none of this helps, we can check what happened with the purchase and assist you. We will require a screenshot of your receipt showing the date of the transaction and its ID.

To find your receipt(s) in the Google Play Store:

1. Go to payments.google.com/ and sign in with your Google account.
2. On the left, click Subscriptions and services.
3. Click View purchases.
4. Select an order to see your receipt.
5. Find an ID looking like this: GPA.1234-1234-1243-12435
6. Copy it or take a screenshot of it and send it in your message to us.

Please do not share information about your bank, credit card, or money transfer (such as your PayPal) account. All we need is the purchase ID from Google Play.

My purchase was canceled:

Some purchases may get canceled due to an issue with the payment method or billing address. Please don’t worry; you won’t be charged for this purchase. You can double-check your payment details just in case by logging into your Google Pay account and then selecting “Payment methods’.

I cannot make a purchase:

If you happen to have issues in our game with making a purchase, please follow the steps below:

1. Check your connectivity

Check that you have an active and functioning Wi-Fi or mobile data connection. If you see any issues with your connection, try making the purchase later.


2. If you haven't received an in-app item you bought, try closing and restarting the app or game you’re using.

  • On your device, tap the square button

  • Locate the application you’d like to close

  • Tap the X button on the application you’d like to close

  • Alternative: Tapping the ‘Bin’ icon will close all turned-on applications on the device

  • Launch the game again and check if your item has been delivered


3. Your in-app purchase is received when your transaction is complete. You can check if the payment went through in the Play Store app or the Google Play web page.

  • Check payment with the Play Store app 

  • Open the Google Play Store app.

  • At the top right, tap your Profile picture.

  • Tap Payments & subscriptions and then Budget & history.

Check payment with a web browser

  • On your computer, go to your Google Play account.

  •  At the top, click Order History. 

  •  Find your in-app purchase. 

4. In-app purchases work best when you run the latest version of the Play Store. To update the app:

  • Open the Google Play Store app on your Android device

  • At the right side of the search bar, tap the avatar.

  • Select Manage Apps and Devices

  • Press Settings

  • Press about

  • Press update Play store


5. I still need help to purchase those workarounds! 

If you continue to experience this situation, please feel free to contact our Player Support for assistance.