Connection issues are certainly frustrating, but rest assured we're here to help! Let's start by trying the following:

1. First off, completely restart your game. 

2. Re-install the game on your phone. NOTE: ONLY do that if your progress is saved via Facebook, Google Play, or Sign with Apple. This way, you can restore your progress after reinstalling.

3. Give your device a fresh restart. 

4. For Android devices, try access the game in safe mode.

5. Check if there is an ongoing graphics issues announced in the support platform.

If you are still having black screen issues, send a message to our Player Support and we'll help you sort it out! 

You can also reach out to us from the following page: https://roviosupport.helpshift.com/hc/en/4-angry-birds-dream-blast/contact-us/