Troubleshooting & known issues
-
Didn't find what you were looking for?
If there is something we forgot to explain or something is not working as it should, you can submit a request to our Player Support.You can ...
-
I'm unable to open the reward or mystery chests due to connection error, what can I do?
An Internet connection is required so the videos can be served to your game, and you can claim the Basic chest. If the chest does not displa...
-
I have completed a level but must play it again!
Such a situation is usually caused by data not synchronizing correctly with Facebook. Problems with the connection may also cause this, and ...
-
I cannot join the League. Why?
You must launch at least a single bird to participate in a league. To do so, use one of your boosters on regular or event levels. You can ac...
-
Unlimited lives are suddenly gone. What happened?
Unlimited Lives timer can be affected by incorrect time settings or connectivity issues. Please check that you have enabled the time to be s...