Troubleshooting & known issues
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Didn't find what you were looking for?
If there is something we forgot to explain, or something is not working as it should, you can submit a request to our Player Support.
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I'm unable to open Mystery Chests
Internet connection is needed so that videos could be served to your game and you'd be able to claim the Basic Chest. In case the chest does...
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I'm unable to open the reward or mystery chests due to connection error, what can I do?
The chests require a stable internet connection to open. In case you're receiving a connection error when you attempt to open a chest, pleas...