I reinstalled the game and lost my progress, can I get it back?
Known Issues
How do I add friends?
General
I’ve lost my account
Account
How do I contact player support?
Can I back up my player profile if I don't have a Facebook account?
I want a refund
Purchases & Billing
How can I report a player who violates the Code of Conduct?
Can I play on multiple devices?
More
How can I save my progress?
VIP Subscription: How does it work?
How can I cancel my VIP subscription?
Something went wrong with my purchase
Request / Delete my data
How can I keep my account Safe?
Privacy Policy
No Cheating
One player - one account
Downloads from official sources only
How can I get better birds?
What are hatching tickets?
What are the hatching odds, and where I can see them?
My hatching multiplier reset or was reduced, but I did not notice receiving an event 5-star bird.
How do buffs on birds work during events?
Can I save and transfer Event Energy between Events?
What are clans for?
How do I join or create a clan?
My clan leader has been inactive for a long time. Is there any way to transfer clan leadership?
Why am I getting a message about File System access when launching the game despite allowing the permission?
Having trouble launching the game on Android? Enable permissions!
I am having performance issues with my game. Is there something that I can do?
My game won't start! What can I do?
