Please be kindly informed that purchased and correctly delivered digital content is non-refundable in most cases. However, if you would like to submit a request regarding this matter, please follow the instructions below.

• For Android devices

  • To request a refund for a purchase made with Google Play, please contact our Player Support. Please include the refund reason and Google Play receipt for this transaction.
    
    If you purchased something with Google Play, please contact our support team. Make sure to include the refund reason and your receipt. 

Receipts for purchases made in the Google Play Store can be found by following the steps below:

1. Go to payments.google.com
2. Find Other purchase activity
3. Select View purchases
4. Select an order to see your receipt and please click/tap on it
5. Please make sure the receipt contains the GPA. Number. For example: GPA.1234-1234-1243-12435) Send it to us together with your refund request.

• iOS devices

  • Due to technical reasons, Apple handles all refund request for purchases made on iOS devices. If you wish to request a refund, please follow the instructions displayed in this article.

Purchase history and where to find it

When you request a refund or other services related to your account, it is likely that we will request your purchase history in order to identify the correct purchase in our system.

Purchase history is stored in the app store you are using to make purchases. Here are the links to the instructions on how to locate your purchase history, depending on the platform you are using. 

Purchase history in the App Store
Purchase history in Google Play

Please feel free to follow these links at your convenience, and you will find all of your purchases with the details you may need!